Privacy Policy

1. Introduction

Delhi 99 Store respects your privacy and aims to handle your personal information responsibly. This Privacy Policy applies when you visit our website, browse products, create an account, place an order, contact customer support or otherwise interact with our online store.

By using our website, you acknowledge this policy. Where consent is required by applicable law, we will request it separately. This policy should be read alongside any applicable Terms and Conditions, Shipping Policy, and Returns, Refunds and Exchange Policy published on our website.

2. Information We Collect

The information we collect depends on how you use our website and the services you request.

Information You Provide

• Name and contact details, such as mobile number and email address.
• Billing address, delivery address and order-related instructions.
• Details needed to process orders, returns, exchanges or customer-support requests.
• Information you submit through forms, reviews, surveys or direct communication with us.
• Account details if you choose to create an account.

Information Collected Automatically

When you visit the website, certain technical information may be collected, such as IP address, browser and device type, pages viewed, referring pages, approximate location derived from your IP address, and interaction data. This information helps us operate, secure and improve the website.

3. How We Use Your Information

We may use information for the following purposes, where applicable:

• To process, confirm, pack, ship and deliver orders.
• To process payments, refunds, cancellations, returns and exchanges.
• To communicate order updates, delivery information and service notices.
• To respond to questions and provide customer support.
• To maintain accounts, records and transaction history.
• To detect fraud, investigate suspicious activity and protect the website and customers.
• To understand website performance and improve our products, services and shopping experience.
• To send promotional messages where permitted and, when required, with your consent.
• To comply with applicable legal, tax, accounting and regulatory obligations.

4. Orders & Payments

When you place an order, we use the information needed to confirm your purchase, arrange delivery, provide support and maintain transaction records.

Payments may be processed by third-party payment service providers. Your payment details are handled according to the provider's systems and privacy terms. We do not intend to store full payment-card details on our own website unless this is expressly disclosed and handled through an appropriate secure process.

Payment status, transaction references and limited payment-related details may be shared with us so we can verify orders, resolve payment issues and process eligible refunds. Payment options shown at checkout may vary.

Order confirmation does not remove the need to follow the store's published order, shipping, cancellation, return and refund terms.

5. Cookies & Analytics

Our website may use cookies and similar technologies to keep essential website features working, remember preferences, maintain shopping-cart functionality, understand website traffic and improve performance.

You can manage cookies through your browser settings and, where provided, through our website's cookie controls. Blocking certain cookies may affect features such as account access or checkout. Third-party analytics or advertising tools, if used, may collect information according to their own policies and settings.

6. Information Sharing

We do not sell your personal information to third parties. We may share limited information where reasonably necessary with:

• Delivery and logistics partners to deliver orders and manage shipment issues.
• Payment providers and financial institutions to process transactions and refunds.
• Website hosting, ecommerce, IT, analytics and customer-support service providers.
• Professional advisers, auditors or insurers where required for legitimate business purposes.
• Government authorities, regulators, courts or law-enforcement agencies when disclosure is required by law or necessary to protect legal rights and safety.

Service providers are expected to use information only for the services they provide or as otherwise permitted by law. If our business structure changes, information may be transferred as part of a lawful business transaction, subject to applicable requirements.

7. Data Security & Retention

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling disputes, maintaining business and tax records, preventing fraud and meeting legal obligations. Retention periods depend on the type of information and applicable requirements.

8. Your Choices & Rights

Depending on applicable law, you may be able to request access to, correction of or deletion of certain personal information, withdraw consent where processing relies on consent, or object to certain uses of your information.

You may opt out of promotional emails by using the unsubscribe option where available. Even after opting out, we may still send essential messages about orders, transactions, account security or customer service.

To make a privacy request, contact us using the details below. We may need to verify your identity before acting on a request and may retain certain information where the law permits or requires it.

9. Children's Privacy

Our website is intended for general shoppers and is not knowingly designed to collect personal information directly from children without appropriate authorisation. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the request and take appropriate steps where required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, service providers or applicable law. The revised version will be published on this page with an updated date. Please review this page periodically for changes.

11. Contact Us

For questions, concerns or requests relating to this Privacy Policy or the way your information is handled, contact Delhi 99 Store: