Shipping,Cancellation & Warranty Policy

1. Shipping & Delivery Overview

At 99 Store, we aim to provide a smooth and reliable delivery experience for every order placed through our website.

Orders are shipped to eligible serviceable locations through our available logistics and delivery partners. Shipping and order updates will be communicated to customers by email.

2. Order Processing

After you successfully place an order, our team processes the order for dispatch.

3. Estimated Delivery Time

Orders will be dispatched within a maximum of 24 hours after successful payment. The time taken for the shipment to reach you after dispatch depends on your delivery location, courier service and other operational factors. Shipping updates will be communicated by email.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on factors such as order value, delivery location, product type, package size or applicable promotional offers.

If free shipping is offered for a particular order or campaign, the applicable terms and minimum order value will be displayed on the website.

5. Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking information is generally provided by the applicable logistics partner and may take some time to update after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information at checkout.

Please carefully verify your name, phone number, house or building details, street, locality, city, state and PIN code before placing your order.

99 Store may not be responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete address information provided by the customer.

7. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

• Courier or logistics delays.
• Incorrect or incomplete delivery information.
• Weather conditions or natural events.
• Public holidays or festival periods.
• High order volumes.
• Transportation or operational disruptions.
• Events beyond our reasonable control.

We appreciate your patience when circumstances outside our control affect delivery timelines.

8. Failed or Missed Delivery

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, the phone number is unreachable or for another delivery-related reason, the courier partner may make additional delivery attempts or contact the customer.

If an order is returned to us after multiple unsuccessful delivery attempts, additional shipping or re-delivery charges may apply where applicable.

9. Check Your Package Upon Delivery

We recommend checking the package at the time of delivery for visible signs of damage or tampering.

If you receive a damaged, defective or incorrect product, please contact us as soon as possible and refer to our Return & Refund Policy for the applicable process.

10. Shipping Availability

Unless specifically stated otherwise on the website, orders are intended for delivery to serviceable locations within India.

Certain products or locations may not be eligible for delivery due to logistics, courier coverage or other operational limitations.

11. Cancellation Policy

A cancellation request must be submitted within 2 hours after successful payment. Please contact 99 Store as soon as possible by email or phone and provide your order details.

Cancellation requests received after this 2-hour period may not be accepted, particularly if the order has already been processed or dispatched. A cancellation is confirmed only when 99 Store communicates its confirmation to you.

This policy does not limit any rights or remedies that may apply under applicable law.

12. Warranty & Guarantee Policy

For branded products, any warranty or guarantee is provided and administered by the respective brand or manufacturer, according to that brand's terms and conditions.

99 Store does not independently provide or extend a brand's warranty or guarantee. We can guide customers on how to contact the brand or manufacturer and how to begin a warranty claim, where information is available.

Warranty coverage, eligibility, service, repair or replacement decisions are determined by the relevant brand or manufacturer. Please retain the invoice, packaging and warranty documents where applicable.

Nothing in this policy excludes any responsibility or consumer rights that cannot legally be excluded under applicable law.