Refund and Returns Policy

1. Overview

At 99 Store, our standard policy is exchange only for eligible products. We do not accept general returns or provide refunds for change-of-mind or preference-based requests.

If you receive a damaged, defective, or incorrect product, contact us promptly so we can review the issue and determine an appropriate resolution under this policy and applicable law.

2. Exchange Eligibility

An exchange may be considered for eligible product categories when all applicable conditions are met:

Exchange approval depends on inspection, product category and stock availability.

3. Products Not Eligible for Exchange

Exchanges are not available for the following categories for change of mind, preference, size, colour, style or other non-defect reasons:

• Toys.
• Seasonal gifts and seasonal items.
• Crockery items and similar tableware.
• Clothing and apparel.
• Products sold with a warranty or guarantee.
• Any product specifically marked as non-exchangeable on its product page.

For other eligible product categories, exchanges may be considered if the item is unused, in original condition and accompanied by packaging, tags, parts and accessories where applicable.

This policy does not limit any customer rights or remedies for defective, damaged or incorrectly supplied goods that cannot lawfully be excluded under applicable law.

4. Damaged, Defective or Incorrect Product

If you receive a damaged, defective or incorrect product, contact us as soon as possible after delivery.

To help us review the issue, you may be asked to provide your order number and clear photographs or videos showing the product, packaging, shipping label and reported issue.

We will review the details and communicate the appropriate resolution. The listed no-exchange categories do not remove remedies for defective, damaged or incorrectly supplied goods where required by applicable law.

5. How to Request an Exchange

Follow these steps to request an exchange or report an order issue:

6. Return & Refund Policy

Returns — Exchange Only

99 Store does not accept general product returns. Exchanges may be requested only for eligible products, subject to the conditions in this policy, product inspection and stock availability.

Exchanges are not available for Toys, Seasonal Gifts, Seasonal Items, Crockery Items, Clothing/Apparel, or products sold with a warranty or guarantee for change-of-mind or preference-based reasons. This restriction does not limit any remedy required by applicable law for goods that are damaged, defective or incorrectly supplied.

Refunds — Physical Store Only

Refund requests, where a refund is legally due or expressly approved by 99 Store, must be handled through our physical store. Online refunds are not offered as a standard return option. Please visit or contact the store team with your order details and proof of purchase for review.

Physical store: Madhubani Bazar, Purnia, Bihar – 854301.

Any refund or other remedy required under applicable consumer-protection law will be handled in accordance with applicable law. If approved, the method and timing of the refund will be explained by the store team.

7. Exchange Shipping

Shipping arrangements for an approved exchange will be communicated by our customer support team.

If the product arrives damaged, defective or incorrect, contact us promptly so we can review the issue and explain the next steps.

For approved exchanges not caused by a store error or product defect, shipping charges may apply and will be explained before the exchange is processed.

8. Order Cancellation

Orders may be eligible for cancellation before they are processed or shipped. Once an order has been shipped, cancellation may no longer be possible through the normal process.

If you wish to cancel an order, contact us as soon as possible with your order details. Any eligible payment reversal will be handled in accordance with applicable law and the payment provider's process.

9. Exchanges & Replacements

Exchanges are available only for eligible product categories and are subject to product condition, request timing and stock availability.

Toys, seasonal gifts, seasonal items, crockery items, clothing/apparel, and products sold with a warranty or guarantee are not eligible for preference-based exchanges. This restriction does not remove remedies for damaged, defective or incorrectly supplied goods where required by applicable law.

If the same product is unavailable, our team will contact you to discuss the available resolution, subject to applicable law.