Terms & Conditions

1. Acceptance of Terms

Welcome to 99 Store. By accessing, browsing or using our website, you agree to be bound by these Terms & Conditions, our Privacy Policy and our Return & Refund Policy.

If you do not agree with any part of these terms, please do not use our website or place an order through our platform.

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not violate applicable laws or the rights of other individuals or businesses.

You must not:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to the website or its systems.
• Interfere with the security or normal operation of the website.
• Copy, reproduce or exploit website content without permission.
• Submit false, misleading or fraudulent information.
• Use automated systems to improperly access or collect website data.

3. Customer Accounts

Certain features of the website may require you to create an account or provide personal information.

You are responsible for keeping your account credentials confidential and for activities performed through your account.

If you believe that your account has been accessed without your permission, please contact us immediately.

4. Products, Information & Pricing

We make reasonable efforts to display accurate product descriptions, images, specifications and pricing on our website.

However, product colors, appearance and other visual details may vary slightly depending on your device or display settings.

5. Orders & Order Acceptance

Placing an order on our website constitutes a request to purchase the selected products. An order confirmation does not necessarily guarantee that the order will be fulfilled.

We reserve the right to accept, cancel or limit an order in certain circumstances, including product availability, pricing errors, suspected fraudulent activity or other operational reasons.

If an order is cancelled after payment has been received, eligible amounts will be refunded according to our applicable refund process.

6. Payments

Payments must be completed through the payment methods made available on the website.

You agree to provide accurate billing and payment information when placing an order.

Payment processing may be handled by third-party payment gateways. Such providers may have their own terms, conditions and privacy policies.

7. Shipping & Delivery

We aim to process and deliver orders within the estimated timelines displayed on the website or communicated to you.

Delivery timelines may vary due to factors including location, courier operations, weather conditions, holidays, public events, logistical delays or circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete delivery address and contact information.

8. Returns, Exchanges & Refunds

Delhi 99 Store aims to provide accurate product information and a reliable shopping experience. Return, exchange, replacement and refund requests are reviewed according to the product category, condition of the item, order details and applicable law.

Items That Cannot Be Exchanged for Preference or Change of Mind

• Toys and children's play items.
• Seasonal gifts and seasonal-use products.
• Crockery, glassware, and similar tableware items.
• Clothing and apparel.
• Products sold with a warranty or guarantee.

Wrong, Damaged, Defective or Incomplete Orders

If you receive an incorrect, damaged, defective, or incomplete product, contact us as soon as possible after delivery and provide your order details and clear photographs or videos where available. We will review the issue and determine the appropriate remedy in accordance with our published policy and applicable consumer law. The change-of-mind exchange restriction above does not remove any rights or remedies that cannot lawfully be excluded.

Product Condition and Verification

Where a return, replacement or exchange is permitted, the item may need to be unused, in its original packaging, with tags, parts, accessories, manuals and proof of purchase. Eligibility is subject to verification and any category-specific conditions disclosed on the website or at the time of purchase.

Refunds

Refunds are not automatic for every return or exchange request. If a refund is approved, it will generally be processed through the original payment method where possible, or through another lawful method agreed with the customer. Processing and bank posting times may vary. Any delivery charges and other deductions will be handled according to the policy disclosed at checkout and applicable law.

Please contact customer support before sending any product back. For the full procedure, eligibility conditions, timelines and exceptions, refer to the separate Return, Replacement & Refund Policy published on this website.

9. Intellectual Property

Unless otherwise stated, the content available on the 99 Store website, including text, graphics, logos, images, designs, layouts, product content and other materials, is owned by or licensed to 99 Store and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell or commercially exploit website content without prior written permission.

10. Reviews & User Content

If the website allows customers to submit reviews, comments, photographs or other content, you agree that the information submitted should be genuine, lawful and not misleading.

We reserve the right to remove content that is unlawful, offensive, misleading, abusive, fraudulent or otherwise inappropriate.

11. Limitation of Liability

To the extent permitted by applicable law, 99 Store will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or products purchased through the website.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, third-party service interruptions or other unforeseen circumstances.

12. Third-Party Services & Links

Our website may use third-party services such as payment gateways, delivery partners, analytics services, advertising platforms or other technology providers.

Third-party services may operate under their own terms and privacy policies. 99 Store is not responsible for policies or practices outside our reasonable control.

13. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how information may be collected, used and protected.

14. Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes to our services, website, business practices or applicable requirements.

Updated terms will be published on this page with a revised effective or update date. Your continued use of the website after changes are posted may constitute acceptance of the updated terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these terms or the use of the website shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.